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Executive Technology Leadership

If you're hiring me purely as a technologist, you're only getting half of me.

I take complex, high-pressure technology environments and create order, clarity, and direction. I do it faster now because I've rebuilt my entire practice on AI — it's the operating system underneath.

~$10.6B
Revenue Supported
~$225M
Budget Managed
250+
Person Orgs Built
8+
Acquisitions
Jim Glass

AI is a structural shift

"Complexity is your enemy. Any fool can make something complicated. It is hard to make something simple."

— Sir Richard Branson

AI is reshaping how businesses operate at a foundational level. Previous technology cycles gave organizations years to get ready. AI is on its own timeline. The barrier to entry is deceptively low, and without the right architecture underneath, it falls apart when you try to operationalize it.

Getting there requires leadership. I've done the readiness work across telecom, industrial distribution, and enterprise consulting — government, national intelligence, and global delivery. I bring that operator's perspective to every engagement.

Behind me is a team of trusted talent I've delivered with before — configured to the scope, embedded from the start, accountable to me.

T-Mobile
Virgin Mobile
Capgemini
Rexel
Sprint
Prudential
OneWeb
EarthLink
T-Mobile
Virgin Mobile
Capgemini
Rexel
Sprint
Prudential
OneWeb
EarthLink

Four ways to engage — all starting with a conversation

Telecom and MVNO platform engagements — including greenfield builds, OSS/BSS standup, and carrier consolidations — are covered in a separate capabilities overview.

Results across telecom, consulting, industrial distribution, and financial services

AI in Practice

I don't advise on AI from a distance — I operate in it. I've built my entire practice on AI — not as an experiment, but as an executive operating system. Market intelligence, technology diligence, vendor analysis, and delivery governance all run through it. The leverage isn't speed — it's running five workstreams at once, without scaling the operation to match. I conceived and deployed AI in production at Virgin Mobile — automated customer resolution that handled 81% of interactions without any human intervention — years before most organizations had a pilot.

Building Organizations That Deliver

At Rexel USA, I unified all operating banners under a single enterprise platform for the first time in company history — reducing operating costs roughly 30%, rationalizing the vendor landscape, and transforming engineering from a support function into a strategic growth engine. At Rivet Logic, I stepped in as the first engineering leader and professionalized a nearshore delivery organization serving enterprise, government, and national intelligence clients — an organization Capgemini ultimately acquired. At Virgin Mobile, I optimized mobile video delivery to best-in-region quality — driving a 32% increase in data traffic. I build teams people don't leave. Attrition under my leadership has been virtually nonexistent.

M&A, Integration & Consolidation

At Virgin Mobile Latin America, I delivered four rapid country launches — Chile, Colombia, Mexico, Peru — standing up full customer, billing, and service platforms under aggressive timelines while helping secure over $170M in PE and strategic investment. When T-Mobile acquired Sprint, they brought me in because I'd built and integrated those platforms through every acquisition that preceded it — not just for technical integration, but for the connective tissue across platforms, teams, and operating models.

The career arc

I entered telecom on the deal team of a $440M wireless joint venture, where I built the OSS/BSS platform from scratch. That operation was acquired by Virgin Mobile USA, and I took over technology delivery across all prepaid brands through the Sprint consolidation.

Virgin Mobile tapped me to build their Latin American technology operation — a recognition of everything I'd delivered to that point, and a chance to do it at scale in a new market. T-Mobile later brought me in during their acquisition of Sprint — not just for connective tissue across platforms and teams, but because I'd been in the room for every phase of that consolidation cycle.

After telecom, I brought that operating discipline into global consulting — building and leading delivery organizations through an acquisition by Capgemini. Most recently, I led enterprise technology transformation at Rexel USA — unifying a highly distributed operating model, starting with CRM, under a single platform for the first time.

The thread across all of it: walking into complexity and creating order.

Every engagement starts with a conversation.

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